Frequently asked questions
How old do I need to be to purchase?
You must be 18 years or older to purchase from The Premium Shisha.
What brands of shisha tobacco do you offer?
We carry major global brands, including Adalya, Afzal, Al Fakher, Darkside, Musthave, and more.
What’s your return and refund policy?
We offer a 14-day return policy on unopened items for store credit.
Do you offer nicotine-free shisha options?
Yes, we have nicotine-free options, including Zodiac and Space Smoke.
What payment methods do you accept?
We accept Bank Transfer, PayID, Credit Cards (surcharge applies), and Afterpay. Apple and Google Wallets are also supported.
Can I track my order?
Yes, all orders are tracked, and you will receive tracking details via email or SMS.
How can I contact customer support?
You can reach us via live chat or email at thepremiumshisha@gmail.com.
Are there any special offers or discounts?
We do not offer promotions or discounts due to legal restrictions.
Is there a minimum order value for free shipping?
Yes, free shipping is available on orders over $150. Express delivery is available for $7.95 on orders over $150.