Frequently asked questions
How old do I need to be to purchase from The Premium Shisha?
You must be at least 18 years old to shop with us. We may require ID verification to confirm your age before dispatching your order, ensuring full compliance with Australian regulations.
What brands of shisha flavours do you offer?
We offer a wide selection of premium global brands, including Adalya, Afzal, Al Fakher, Darkside, and Musthave, among others. Explore our range for authentic, high-quality flavours.
Do you provide nicotine-free shisha options?
Yes, we offer nicotine-free options, including popular brands like Zodiac and Space Smoke, for those seeking a non-nicotine experience.
Why don’t your products have descriptions or images?
In accordance with Australian federal plain packaging regulations, we cannot display product images or detailed flavour descriptions for shisha tobacco online. This ensures we fully comply with local laws.
What payment methods do you accept?
To comply with Australian regulations, we only accept secure payment options via PayID and Bank Transfer. This ensures a safe and seamless transaction process for all customers.
How secure is your delivery service?
Our delivery process is highly secure. Orders are packaged discreetly and tracked from dispatch to delivery. You’ll receive tracking details via email or SMS for peace of mind.
Can I rely on the quality of your products and service?
Absolutely. With 6+ years of expertise, we are trusted by customers across Australia for providing genuine products, fast delivery, and reliable customer support.
Is free shipping available?
We offer free express shipping on orders over $150 Australia-wide. For orders below $150, a flat shipping fee of $9.95 applies.
How quickly will I receive my order?
Most orders are delivered within 1–3 business days Australia-wide. If you’re in Melbourne, we offer same-day delivery for orders placed by 6 PM.
Can I pick up my order?
Yes, same-day pick-up is available from our Knoxfield store. Most orders are ready for collection within 60 minutes.
How can I contact customer support?
You can reach us via live chat on our website, email us at thepremiumshisha@gmail.com, or call/SMS us at 0499 744 742.